Effective Date: [11.07.2025]
This Agreement governs the relationship between the customer (“Customer” or “User”) and advox GmbH, a company duly organized under Austrian law, registered with the Commercial Court of Vienna under FN 646527 a, with its registered address at Anzengrubergasse 24/22, 1050 Wien, Austria (“advox”, “we”, “our” or “us”).
By accessing or using the advox platform, or by subscribing to any of our services, you agree to be bound by the following Terms of Service (“Agreement”). If you do not agree to these Terms, you may not use the Platform.
1.1 These Terms govern your access to and use of the advox Platform, a Software-as-a-Service (SaaS) solution designed for campaign production management, asset handling, creative approvals, analytics, and the streaming of digital advertising content.
1.2 This Agreement applies exclusively to business users (B2B). By entering into this Agreement, you confirm that you are acting in the course of your trade, business, or profession.
1.3 advox may revise these Terms at any time. Material amendments shall be communicated to you with a minimum notice period of thirty (30) days prior to their entry into force. Continued use of the Platform constitutes acceptance of the revised Terms.
2.1 Use of the Platform requires the creation of an account. You are responsible for maintaining the confidentiality of your credentials and for all activities conducted under your account.
2.2 You must ensure that your users comply with this Agreement. advox may rely on any activity conducted under your login credentials as authorized, unless and until we are notified in writing of any breach or misuse.
3.1 The Platform is modular and plan-based. Depending on the selected subscription tier, features may include, but are not limited to: structured production planning, asset versioning, preview and approval workflows, performance analytics, and HTML5 ad streaming via integrated CDN services.
3.2 The functionalities available to you are defined by the subscription plan active at any given time. advox reserves the right to adjust the scope of features or introduce new plans, provided such changes do not materially reduce the agreed level of service during an active billing period.
3.3 Certain features may be offered as beta, early access, or experimental. Such features are provided “as is,” without warranties, and may be modified or withdrawn at advox’s sole discretion.
4.1 You undertake not to use the Platform in violation of applicable law, including but not limited to laws on intellectual property, data protection, export control, and anti-spam.
4.2 The use of the Platform for live video streaming, or other bandwidth-intensive, real-time broadcasting purposes is expressly prohibited unless approved in writing by advox.
4.3 You remain solely responsible for any data, content, or materials uploaded, shared, or distributed through your account, including where shared via public or no-login preview links. advox disclaims all liability for third-party access to such shared content, and you are advised to exercise due diligence when using public access features.
5.1 Subscription plans are billed in advance on a monthly basis. Prices are exclusive of VAT unless otherwise specified. Subscriptions renew automatically unless terminated in accordance with Article 9.
5.2 For streaming-enabled plans, monthly quotas for ad impressions apply. Should you exceed your allocated quota, advox will charge for additional usage on a Pay-As-You-Go basis at the CPM rate corresponding to your plan. Such charges shall be billed automatically:
when accrued overage charges reach EUR 500 within a billing cycle, or
at the end of the billing cycle, whichever occurs first.
5.3 Refunds are not granted once a service cycle has commenced, in accordance with § 18 Abs 1 Z 11 FAGG (Austrian Distance Selling Law), unless otherwise required by mandatory law.
6.1 advox shall endeavor to maintain a monthly service availability of 99.9%. Downtime due to maintenance, third-party failures, or force majeure shall be excluded from this target.
6.2 Support obligations are defined per plan:
Users on the Free Plan have access solely to the knowledge base.
Asset Management Start users are entitled to email and chat support during business hours.
Users of higher-tier plans receive email, chat, and priority support.
7.1 By using the Platform, you agree to advox’s [Privacy Policy] and [Data Processing Agreement], both of which form an integral part of this Agreement.
7.2 You act as the Data Controller for any personal data uploaded, stored, or processed via the Platform. advox acts as a Data Processor in accordance with Article 28 GDPR and only engages vetted Subprocessors as disclosed in the DPA (link to DPA).
8.1 All intellectual property rights in the Platform, including but not limited to software code, trademarks, interface designs, and proprietary processes, remain the exclusive property of advox GmbH.
8.2 You retain all rights to the content uploaded through the Platform. By uploading content, you grant advox and its infrastructure providers a non-exclusive, limited license to process and deliver such content solely for the performance of the service.
8.3 advox shall not be held liable for third-party access to content made publicly available by you via share links, and assumes no editorial responsibility for the legality or appropriateness of such content.
9.1 You may terminate this Agreement at any time by canceling your subscription via your user dashboard.
9.2 advox may terminate or suspend access to your account:
in the event of breach of these Terms;
if required to do so by law;
if the account has been inactive for more than six (6) consecutive months, in the case of Free Plan users.
9.3 Upon termination, your access will be revoked, and any remaining content may be deleted. We are under no obligation to retain data beyond statutory or contractual retention periods.
10.1 The Platform relies on third-party infrastructure, including but not limited to hosting, streaming, and billing services. advox does not warrant uninterrupted availability and shall not be liable for failures caused by external service providers.
10.2 To the fullest extent permitted by law, advox shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, business interruption, or data loss.
10.3 advox’s cumulative liability under this Agreement shall be limited to the amount paid by you in the three (3) months preceding the event giving rise to the claim.
11.1 This Agreement shall be governed by and construed in accordance with the laws of the Republic of Austria. Exclusive jurisdiction lies with the competent court of Vienna (Handelsgericht Wien).
11.2 If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
11.3 No waiver of any breach or default shall be deemed a waiver of any subsequent breach or default.
advox GmbH
Anzengrubergasse 24/22
1050 Wien, Austria
Commercial Register: FN 646527 a
VAT ID: ATU81709368
Managing Directors: Alexander Kucera, Victor Wagner-Caras
Email: office@advox.io
(c) 2025 - advox GmbH