Frequently asked Questions

Got questions? We’ve got answers.

No fluff. No jargon. Just clear, honest answers to the things people ask us all the time. Whether you’re wondering how approvals work or what formats we support, you’ll find it here. And if not, just reach out — we’re happy to help.

What file formats does advox support?

advox supports a wide range of creative formats, including HTML5 ZIPs, MP4, JPG, PNG, GIF, MOV, and WAV. You can store, preview and deliver everything in one place.

Do my clients need an account to leave feedback?

No. Clients and stakeholders can view previews and leave comments without creating an account or logging in. One link is all they need.

Can I use advox just for HTML5 ad hosting?

Yes. You can use advox as a lightweight, high-performance CDN to host and stream HTML5 banners with live updates and engagement tracking.

Is advox GDPR compliant?

Absolutely. All assets are hosted on EU-based servers and our engagement tracking is 100% cookieless. No user data is collected, ever.

Can I update a creative after a campaign is live?

Yes. If you're using advox for ad delivery, you can update the creative file anytime and the changes go live instantly. No need to reupload ZIPs or touch the ad server.

What analytics does advox track?

advox tracks engagement events like hover, swipe, scroll, video plays, 3-second impressions and more. All metrics are available in a visual dashboard and exportable as CSV.

Can I use advox for social media content approvals?

Yes. You can create live previews of Instagram Reels, Facebook Carousels, LinkedIn posts and more. Clients see exactly what the final post will look like before approving.

Is there a free plan?

Yes. The free plan includes 1 user, 1 campaign per month, basic asset storage and 5,000 HTML5 impressions. Great for testing or smaller teams.

Can I separate workspaces for different clients or teams?

Yes. advox lets you create individual workspaces per client, brand or team. Access and assets stay cleanly separated and easy to manage.

Do you offer support if I get stuck?

Yes. Depending on your plan, you’ll have access to email, chat or priority support. There’s also a self-service knowledge base for quick answers.